FAQ
Questions, answered
Delivery, returns and everything in between. Can't see your question? Drop us a line.
How long does delivery take?
Orders are dispatched within 1–3 working days and usually arrive 7–15 working days after dispatch. We email your tracking number as soon as your order ships.
Why does delivery take longer than next-day shops?
Our products are sent directly from our fulfilment partners' warehouses rather than a high-street stockroom. It helps keep prices fair, and we'll always be upfront about timings.
How much is delivery?
Free on UK orders of £50 or more. Orders under £50 are £4.99 for standard delivery.
Do you deliver outside the UK?
Not at the moment. We deliver to UK addresses only.
Can I return something?
Yes. You have 14 days from delivery to change your mind. Tell us by email, then send the item back unused within 14 days. If something is faulty, damaged or not as described, we'll put it right and cover the return postage. Full details in our returns policy.
What if my parcel doesn't arrive?
If your order hasn't arrived within 20 working days of ordering, email us and we'll track it down. If it's lost, we'll send a replacement or give you a full refund.
Are the toys safe for my pet?
Choose the right size for your pet, supervise play and remove any toy that becomes damaged. Each product page includes size details and use notes. If you're unsure, email us before you buy.
How do I get in touch?
Email hello@thezoomieco.co.uk. We aim to reply within 2 working days.
- Free UK delivery over £50£4.99 under £50, tracked
- 14-day returnsChanged your mind? No problem
- Real UK supporthello@thezoomieco.co.uk
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